TNTPowerHost has several methods of support:

Priority Support (Helpdesk):

http://helpdesk.tntpowerhost.com/

The helpdesk is our priority support method and is staffed by multiple technicians. Please submit support inquiries via the helpdesk with a detailed description of the problem and we will investigate your issue and respond back as soon as possible. Most tickets are responded to within one or two hours (and often within only minutes), however we guarantee a response time of 12 hours or less.

Other Support Methods:

1. Voice:

Phone: 312-205-6423
FWD: 817642

Normal Phone Support Hours: 10:00 AM - 8:00 PM Central USA Time (Every Day)
Emergency Support Hours: 24/7/365

Our phone support is meant for live and real-time help with simple technical questions, pre-sales questions, as well as urgent emergency situations. For more complex issues which require more investigation, please use our helpdesk system instead and provide all the details so your issue can be completely looked into.

Normal phone support hours for simple configuration issues, sales, billing, etc are listed above. However, we are on call 24/7/365 for urgent issues and are glad to assist customers at all times of the day.

2. Forum - Our community support forums are a great resource for help from the community. http://www.tntpowerhost.com/forum

3. TNTPowerHost IRC Support Channel - #tntpowerhost on irc.mixxnet.net or click here for a Java Web Chat.

 

  

Network Maintenance
06-11-07 by Mark

Our datacenter will be performing network maintenance on June 14 at 11:00 PM CDT. More Info...

Network Maintenance
04-25-07 by Mark

Our datacenter will be performing core router maintenance on April 27 at 2:00 AM CDT. More Info...

Datacenter Move
09-16-06 by Mark

We will be moving to a new datacenter to increase reliability and performance. More Info...