Helpdesk (Priority Support):

http://helpdesk.tntpowerhost.com/

The helpdesk is our priority support method and is staffed by multiple technicians. Please submit support inquiries via the helpdesk with a detailed description of the problem and we will investigate your issue and respond back as soon as possible. Most tickets are responded to within one or two hours (and often within only minutes), however we guarantee a response time of 12 hours or less.

Phone (BETA):

Phone: 312-205-6423
FWD: 817642

Normal Phone Support Hours: 10:00 AM - 8:00 PM Central USA Time (Every Day)
Emergency Support Hours: 24/7/365

Our phone support is meant for live and real-time help with simple technical questions, pre-sales questions, as well as urgent emergency situations. For more complex issues which require more investigation, please use our helpdesk system instead and provide all the details so your issue can be completely looked into.

Normal phone support hours for simple configuration issues, sales, billing, etc are listed above. However, we are on call 24/7/365 for urgent issues and are glad to assist customers at all times of the day.

NOTE: TNTPowerHost phone support is currently in a BETA stage. The basic functions of our new phone system are all operational, however there are a couple minor issues which are being worked on.

Pre-Sales Questions:

Email: presales at tntpowerhost dot com
Phone: 312-205-6423 (10 AM - 8 PM Central USA Time)
Free World Dialup (FWD): 817642 (10 AM - 8 PM Central USA Time)

IRC Channel:

#tntpowerhost on irc.mixxnet.net (Use client like X-Chat)

Web IRC Chat (Java)

Support Forums:

To get help from our users/members, visit our support forums. Please note that trouble tickets are the fastest method for support:

http://www.tntpowerhost.com/forum